For the second time in recent weeks, the Federal Consumer Protection Agency (Profeco) has asked AeroMéxico, Viva Aerobús and Volaris to stop charging improperly for carry-on baggage, otherwise legal action will be taken against them.
Profeco considers this charging practice as “abusive”, “since carry-on baggage is an inherent element of the passenger’s air transportation service, and its charge as an additional service is undue, since it is not subject to negotiation.
Profeco asks to stop abusive practices
Therefore, it urged Aeromexico, VivaAerobus and Volaris not to “engage in abusive commercial practices” because doing so “violates the rights of passengers recognized in the Political Constitution of the United Mexican States, the Federal Consumer Protection Law and the Civil Aviation Law”.
Faced with evidence that airlines are charging for carry-on baggage, on Friday, November 5, Profeco required these three airlines to stop the “abusive practices” of charging additional fees for carry-on baggage.
Profeco said that “article 47 Bis, section IX, third paragraph of the Civil Aviation Law, establishes that: “… the passenger may carry up to two pieces of hand luggage in the cabin. The dimensions of each shall be up to 55 centimeters long by 40 centimeters wide by 25 centimeters high, and the weight of both shall not exceed ten kilograms…”.
The Ombudsman’s Office stated that it will be very attentive to ensure that the three airlines correct these harmful practices or the corresponding legal actions will be taken.